In today’s highly competitive dental industry, exceptional phone skills are a game-changer that sets you and  your practice apart. As a dental coach  with a proven track record, my purpose is to help dentists like you boost their practice’s success by transforming phone skills to skyrocket appointments on your schedule. Effective communication over the phone is crucial for not only attracting new patients but also retaining them in the long run.

Relationship Building Over the Phone:

When potential patients call your dental office, it’s essential to establish a positive and welcoming rapport and relationship right from the start. Training your team in effective relationship building techniques will create a warm and friendly atmosphere over the phone. Encourage your team to actively listen, express empathy, and engage in personalized conversations. By doing so, callers will feel valued and more inclined to choose your practice for their dental needs.

Reconfirming Caller’s Decision:

During the initial phone conversation, it’s crucial to reconfirm that the caller has indeed reached the right dental practice & team to meet their specific needs. Your team should be equipped with comprehensive knowledge about your dental practice’s competitive advantages, the services you offer, and the skills of your dentists. By confidently sharing this information, your team reassures potential patients that they have made the right choice by reaching out to your practice.

Asking for the Appointment:

Training your team to proactively ask for the appointment is a vital step in converting phone inquiries into scheduled appointments. Encourage your team to guide the conversation smoothly towards scheduling a visit. We teach them to emphasize the benefits of visiting your practice, such as exceptional dental care, state-of-the-art technology, and a comfortable environment, and a doctor and a team that cares. By demonstrating genuine enthusiasm and confidence, your team will encourage callers to commit to an appointment.

By investing in the transformation of your dental practice’s phone skills, you can expect to experience higher productivity and increased appointments on your schedule. With a team that excels in building relationships, reconfirming caller decisions, and confidently asking for appointments, your practice will stand out from the competition. Not only will you attract more new patients, but you’ll also witness a reduction in appointment cancellations and an overall boost in patient retention.

If you’re ready to elevate your team’s phone skills and take your dental practice to new heights, I invite you to schedule a time for us to chat about your practice. Together, we can tailor a training program that meets your specific needs and helps you achieve remarkable results. To book your consultation, please visit this link.

Remember, mastering phone skills is the key to unlocking your practice’s true potential. Don’t miss out on the opportunity have your team leave a lasting impression on every caller and convert calls to appointments.